Privacy Policy

Last updated: 27 February 2026

This Privacy Policy explains how Alty Grab Hire (“we”, “us”, “our”) collects, uses and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Alty Grab Hire
Registered business address: 13 Mountain Road, Chorley, Lancashire, England, PR7 5EL
Company number: 11212175
Email: info@altygrabhire.co.uk
Website: altygrabhire.co.uk

2. Personal Data We Collect

We only collect the minimum amount of personal information required to operate our business and respond to enquiries. This includes:

A. Information you provide directly

Contact form submissions
Emails sent directly to us
Phone calls made to our business

This may include: name, email address, phone number, and any message content you provide.

B. Automatically collected data (via cookies)

With your consent, we use cookies to collect:

Analytics and usage data (e.g., page views, device type)
Marketing/statistics data used by Google Analytics

For full details, see our Cookie Policy.

3. What We Do With Your Data

We process your data for the following purposes:

Responding to your enquiries (contact form, email or phone)
Providing quotes or information about grab hire and waste collection
Analytics and website performance monitoring (only when consented)

4. Legal Bases for Processing

Legitimate interests: responding to enquiries and running our business
Consent: analytics and marketing cookies
Legal obligation: where required by law

5. How Long We Keep Your Information

We only keep data for as long as necessary:

Contact form enquiries: up to 12 months
Email enquiries: up to 24 months
Analytics data: held by Google according to their retention settings

6. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes.

We only share information with:

Google Analytics — for website statistics (only if consent is given)

No CRM, email marketing services, advertising networks or payment processors are used.

7. International Data Transfers

Google LLC may process analytics data on servers outside the UK. These transfers are protected under Google’s UK GDPR and SCC (Standard Contractual Clauses) arrangements.

8. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw cookie consent at any time
Restrict or object to processing
Complain to the ICO (Information Commissioner’s Office)

You can withdraw cookie consent using the “Cookie Settings” link on the website.

9. Security Measures

We take reasonable steps to secure your data, including:

Secure email and hosting
Restricted data access
Use of HTTPS encryption

10. Contact Us About Your Data

If you have questions about this Privacy Policy or your personal information, contact:

Data Controller: Alty Grab Hire
Email: info@altygrabhire.co.uk